Over the last several decades, the air travel industry became masterful at handling continually increasing demand – until the most recent and dramatic increase in travel and labour shortage during the pandemic left airports faced with an unprecedented challenge.
The global aviation industry is undergoing rapid transformation in just about every area of passenger travel. Customer loyalty is now earned not just by on-time departures and travel perks, but also by the demand for safe, secure, and contactless travel. It all comes down to the customer experience and customer expectations – adding another layer of complexity to airport management/CIOs.
