Reliable identity verification is an unwavering requirement at mission-critical checkpoints such as border crossings. Oftentimes, however, this involves slow manual processes that create a ripple effect of inefficiency and security risks. Passengers endure long wait times leading to frustration, fatigue and dissatisfaction.
Indonesia Immigration recognised this strain on travellers moving through its destinations — specifically in one of the region’s busiest locations: the international seaport at Batam Centre. Batam Centre is one of the most-trafficked border spots between Indonesia, Singapore and Malaysia. Approximately 500,000 people move across Batam’s five seaports each year.
